Remove a damaged PTF from your IBM i using Navigator

Avatar
rod flohr
Follow

This article is now available in our new knowledge base: Remove a damaged PTF from your IBM i using Navigator

Issue

If the PTF is damaged, it can be impossible to remove it using the RMVPTF command. This can happen when a Zend Server update PTF is damaged, but the method to remove it applies to any damaged PTF.

Note: DLTPTF will not help with this.
The DLTPTF command does not uninstall the PTF.  It just removes the PTF save file and cover letter to save space.  DLTPTF will throw an error about missing cover letter if used with a Zend Server update PTF.  This is fine, since the update PTFs do not use cover letters.

Environment

IBM i OS.

Resolution

It may be possible to uninstall the damaged PTF using Navigator. Please try this:

  1. Launch Navigator (the standalone desktop client; we have not tried this with the web based Navigator).

  2. Expand Management Central.

  3. Expand Endpoint Systems.

  4. Expand the entry for the affected system or partition.

  5. Expand Configuration and Service

  6. Expand Fixes Inventory - If prompted, run the Collect Inventory Now task.

  7. Click All Fixes, or the product your PTF applies to (6zsvrpi for Zend Server 6, 7, or 8).

  8. Find the damaged PTF you want to remove. Verify the status is 'Available'.

  9. If the PTF status is not 'Available', try right clicking the PTF and selecting 'Advanced' -> 'Cancel Actions'.

  10. If the status is 'Available', right click the PTF and select 'Advanced' -> 'Uninstall'

  11. Follow the prompts to complete the uninstall.

If this process does not help you get rid of the damaged PTF, please try a Clean Install, which is the process of removing and reinstalling the Licensed Program:

Perform a clean install of Zend Server for IBM i

Removing the Licensed Program should remove the damaged PTF.

Comments